What success looks like in this role:Provides support for software, hardware and networking support for desktops, laptops and servers.Provides maintenance and support on legacy products.May Provides Support for Enterprise Products.Performs disk replacement on enterprise storage products.Installs and maintains PCs and associated software, networks, servers and peripherals.Supports network products from operational and maintenance perspectives.Performs installs, moves, adds and changes as required.Tests and certifies PCs, networks, servers and client approved applications.Provides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures customer satisfaction throughout the service delivery transaction.Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.You will be successful in this role if you have:Minimum high school degree required.Must have your own vehicle and an active driver's license.6 months to 1 plus year of hands-on field engineering experience.A Must Have - minimum 2years of experience in server handling/break fix experience.Must be an Australian Citizen or permanent resident. Applicants on work visas are not being accepted at this point of time for this role.Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.A certification is a plus, not mandatory.Specific manufacturer certification as required i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUSTroubleshooting software and hardware problems.Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.Knowledge of client specific internal procedures and service delivery requirements.Excellent analytical and client communication skills.Client and/or governmental clearance may be required.Microsoft Server Certified Professional Certification preferred.Police or criminal background verification may be required.Either have a current Working with Childrens Check or meet the eligibility criteria.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruitingunisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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