Field Engineer 4 — Rhodes, Canada Bay Area

Expired

What success looks like in this role:Private Label Services SupportTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment.Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or scriptMay perform routine installs, moves, adds and changes as part of a directed team, including: Complex desktop and laptop break fix work, Whole unit replacement, Simple desktop printer fixes, Load software with a scriptPerforms scripted image loading, unit diagnostics and replaceable unit swapping.Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripheralsPerforms preventative maintenance activities on certain products as directedMaintains a high degree of professionalism in actions, demeanor and dress.Ensures customer satisfaction throughoutEnsures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemMay provide Smart hands support using augmented realityMay Maintaining stocks/ inventory at client’s site (if applicable)You will be successful in this role if you have:• High school degree required• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fixComputer-building background experience preferred.A certification a plusSpecific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUSGeneral knowledge of desktop hardware and software including basic knowledge of Microsoft applicationsBasic mechanical skills and understanding of electrostatic discharge (ESD) procedures.Training and/or vendor certifications as required including completion of Core TrainingAbility to resolve basic / non-complex problems as directed.Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage.Police or criminal background verification clearance may be required.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruitingunisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.