IT Operations Engineer — Melbourne CBD, Melbourne

Expired

What we're all about. Do you ever have the urge to do things better than the last time? We do. And it's this urge that drives us every day. Our environment of discovery and innovation means we're able to create deep and valuable relationships with our clients to create real change for them and their industries. It's what got us here - and it's what will make our future. At Quantexa, you'll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. We're heading in one direction, the future. We'd love you to join us. Opportunity Quantexa are looking for an IT Operations Engineer to ownership of our support in the APAC region, which is underpinning our rapid growth. The position will offer opportunities to work with latest cloud based corporate IT systems and to have significant influence and responsibility over the development of our company. Working as part of a growing IT team, this is an ideal position for an IT professional with already some experience in the work market. We are an UK based company with an increasing presence in the APAC (Singapore, Australia, Malaysia) This will position will be reporting directly to the Head of IT in the UK and the primary responsibility will be to support our worldwide systems and users. What you'll be doing Provide IT support to 700 - 900 users in a mostly remote in a global environment Managing the on-boarding process for of new Starters Acting as first point-of-contact for problems across our IT estate both onsite and offsite. Working with our information security team to roll out new initiatives across the business. Use automation tools to improve IT workflows. Travel to other offices in APAC offices to maintain and support (Couple of times a year) Manage tickets via the IT HelpDesk and resolve issues in accordance with SLAs Manage off boarding process and make sure it adheres with company policy Ensure the security and compliance of all company laptops & devices Create and maintain IT procedures and reports to support the organization Create and Maintain Documentation and FAQs to the users. Plan and implement new systems into our already large SaaS portfolio Support and implement new solutions to support our Hybrid working model