Onsite role in Oran Park. Join a growing IT Company. Structured Mentoring & Career Development. Autonomy. Fun, Vibrant & Collaborative team. PLEASE NOTE: Australian/New Zealand Permanent Residency or Citizenship and being located in Sydney is a mandatory requirement for this role. This is a 100% onsite role. About the role In this role you will be accountable for the performance, quality and end-to-end delivery of reactive and proactive incident resolutions for any IT related issues and service request management for Information Systems applications, software, hardware and user administration. Provide Level 1-3 IT support to hundreds of end-users, and escalate issues when required to relevant teams Work in a modern Public Cloud environment Be the point of contact for all incoming incidents over the phone, email or face to face and log tickets Troubleshoot issues related to Systems, Applications, Software, Hardware and Networking Provide Remote support in a hosted environment supporting a broad range of business applications Work on a broad range of technologies such as Office 365, Routing and Switching, Active Directory, and Windows Server Adhere to SLAs with a strong customer focus 12 month fixed term contract with view to go permanent Required Skills and Experience Minimum 3 years working in a similar role Must have a reliable vehicle Previous experience providing support via phone, email, face to face or remotely Experience with User administration, Access restrictions, Email management, Office 365, MS Exchange and Active Directory Experience with ticketing system such as ServiceNow or ConnectWise Excellent customer service skills Very good communication skills, both written and verbal If your experience match the above and you can be available quickly, please apply now.
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