IT Technical Support Engineer — Melbourne, Melbourne Region

Expired

Who we are and what we offer: Multiplex is a premier construction company with a simple purpose: to construct a better future. We have a culture where all our people feel safe to speak up, be themselves and do their best work. Supporting the business, Multiplex has a Global IT division with colleagues located across Australia, UAE, UK, and Canada working to an operating model based on the principles of Design, Build, Run, and Enable. It's an exciting time to join the IT team at Multiplex as we pursue our strategy to modernise the business through digital technology. Alongside our Digital Transformation team, we are working on initiatives to leverage data and technology to improve the operational efficiency of our business. The Global IT division is committed to providing certainty of service and technology solutions that just work, ensuring the business is built to outperform. With 110 colleagues in the Multiplex Global IT division, we have roles across the full IT lifecycle from designing IT solutions, delivering change projects, to the business-as-usual running of our IT infrastructure, all while ensuring we are safe, secure and compliant . You will be supported with a range of holistic benefits including: Bonus schemes, annual remuneration reviews and salary continuance insurance. An industry-leading approach to flexible work to enable better work-life balance. Health and Wellbeing programs, including paid volunteer leave Benefits to support parents and families, including 18 weeks paid parental leave regardless of gender, payment of superannuation on unpaid leave, and transition coaching. Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy. Who we're looking for: Based in the Multiplex Melbourne Head Office attending various construction sites in the VIC region, the IT Technical Support Engineer is a customer facing role responsible for providing level 1 to level 3 support for End User Computing hardware, application, and software related issues and recording, prioritising, and tracking service tickets within the Service Management System. In addition, the IT Technical Support Engineer is involved in new site IT set up and works closely with other service functions within the IT organisation to resolve more complex issues and deliver projects in line with our global IT strategy. This role is customer focussed and service orientated requiring excellent interpersonal skills and strong dedication to customer service to support both technical and nontechnical personnel at all levels. The successful Candidate will be a self-starter with exceptional problem-solving skills, including: Bachelor's Degree or Diploma of Information Technology or equivalent 3 years experience as Deskside Support Engineer or similar IT services/support (level 1-3) Proficient in Active Directory, Azure, Intune, Mobile Device Management, Networking (Cisco Meraki) and Windows Server configuration. Experience with setting up site offices and racking infrastructure. Skilled in hardware replacement, imaging, and troubleshooting computers. Proficient in using help desk management tools (Service Now desirable) and remote assistance solutions. Knowledgeable with setting up and troubleshooting AV equipment. Excellent customer service and communication skills. Ability to work both independently and collaboratively in a team environment. Self-managed, highly motivated, with a proactive and solution-oriented approach Drivers Licence to attend (and deliver assets) to project site offices and construction sites as required. A note on diversity: We invite applications from people of all genders, cultures and walks of life. Research shows that women and people from underrepresented groups are less like to apply for roles if they don't meet every qualification. So even if you don't match all the criteria - if you are passionate about helping to construct a better future, we'd love to hear from you. We can support with adjustments at any stage of the recruitment process. Simply inform our Talent Acquisition team during your conversation with them.