Level 2 Desktop Support Engineer - O365/Citrix — Melbourne, Melbourne Region

Expired

Working for an MSP, onsite with one of our biggest customers Be the go to for the Melbourne branch, providing outstanding customer experience Who are we? Secure Agility is a provider of Professional Services, Managed Services, Cloud, IoT, Talent Management and Procurement to both Public and Enterprise Customers across Australia. Why us? Secure Agility is a well-established company, enjoying an increased demand for its expertise in Managed and Professional Services. We offer a results-oriented, professional environment where our people and clients are the main priority. What is the role? Join our team as the first point of contact for technical support for a key Managed Services customer. This role will be required to work primarily in Coolaroo, with weekly visits to Dandenong and Somerton, providing on-site support to their end users. The key pillars of this role include: Level 1 & 2 Support as part of a national ticket queue and face to face Windows O365 support Citrix Thin Client Support Updating permissions and access in Active Directory Networking troubleshooting (connectivity, restarting of equipment) Hardware provisioning - small hardware repairs Mobile device support Laptop & iPad troubleshooting Escalate to Level 2 and the MDM partner where necessary Must have own vehicle & drivers license The key skills required for this role include: You will be an investigator; someone who enjoys solving problems and making customers happy Your attention to detail will be one of your strongest skills as you don't miss a trick, and ask lots of questions You will be a friendly and approachable person who works well on their own, or as part of a team. Demonstrated recent experience in a similar role (2 years) with a Managed Services Provider ideally Experience working to SLA's, creating and managing tickets across multiple customers Experience developing and maintaining a knowledge base within the ITSM tool Excellent customer service skills and the desire to resolve issues effectively and efficiently ITIL Certification preferred Ability to obtain a police check If this sounds like you, or something you may be interested in, please apply now.