Advanced Technical Support Engineer - Digital Power — Macquarie Park, Ryde Area

Expired

We have an exciting opportunity for an experienced Advanced Technical Support Engineer (Digital Power) to join our Customer Experience team. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. Based in Macquarie Park, Sydney, this role will report into Advanced Technical Support Manager. You'll improve Customer Satisfaction by providing a high level of Advanced Technical Support for our Digital Power offer. You will create stability and confidence in the market by providing Customers and Schneider Electric business units with guidance in the correct implementation of Schneider Electric products, with consideration given to customer expectations and business measurements. You will be a trusted advisor and business developer, identifying uncovered needs and proposing our products, solutions and services. Key operational responsibilities will include: Consulting with and advising customers (end-users, system integrators, panel builders, distributors, consultants and contractors) on the best solutions to their technical issues in accordance with standard processes, procedures and safety guidelines Remote configurations assist of various Drives, Soft Starters and Engineered Drive Systems Knowledge transfer via technical documentation such as FAQ Articles, Video FAQ, White Papers, Application Notes and Trainings Driving product improvements and learning new technologies every day Identifying growth opportunities and proposing our products, solutions and services About you: You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium services offering to customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers. In addition, you possess the following relevant skills and attributes to be successful; Diploma/Degree in Electrical, Electronic, Power, Process Automation, Mechatronic, Chemical, Software or Computer Engineering, or Trade Qualification with relevant experience. Product specific training and qualifications desirable Knowledge in programming, installation, troubleshooting, diagnosis and problem solving Understanding of Australian Electrical Standards and Regulations Customer service, conflict resolution and business risk We're a great place to work but we are continually striving to be the best place to work, join us and see how IMPACTmakers SEGreatPeople LI-SF2 All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your Meaningful, Inclusive and Empowered career at Schneider Electric. €34.2bn global revenue 12% organic growth 135 000 employees in 100 countries 1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.