IT Helpdesk Engineer — Perth CBD, Perth

Expired

6 month contract - Would suit working holiday visa Job Summary: We are seeking a highly motivated and customer-focused IT Helpdesk Engineer to join our IT department. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to our internal users, ensuring their IT-related issues are resolved promptly and efficiently. Key Responsibilities: Provide first-line support for all IT-related issues and requests via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network-related problems. Install, configure, and maintain computer systems, printers, and other peripherals. Assist in the setup and deployment of new hardware and software. Maintain accurate records of issues and resolutions in the helpdesk ticketing system. Educate users on best practices and provide training on various software applications. Collaborate with other IT team members on projects and initiatives to improve IT services. Monitor and manage IT inventory and ensure timely procurement of necessary equipment. Stay updated with the latest industry trends and technologies to provide the best possible support. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Proven experience in an IT helpdesk or technical support role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic networking concepts. Proficiency in Microsoft Office Suite and common business applications. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A, Microsoft Certified: Modern Desktop Administrator) are a plus.