Desktop support engineer — Geebung, Brisbane

Expired

Detailed JD (Roles and Responsibilities) · Provide a professional and well-mannered telephone and face to face service for all enquiries. · Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures. · Participate in ongoing team training and development. · Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members. · Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager. · Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review. Essential knowledge, skills and experience · Expertise in the delivery of IT Support and computer hardware support and maintenance. · Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision. · Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders. · Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in. · Advanced time management skills with an introspective awareness of capacity limitations