Job Description What you get to do in this role: Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform. Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring. Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design. Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.