Your New Employer: u&u. Recruitment Partners has been engaged exclusively by an instantly recognisable global insurance leader to recruit a Service Delivery Manager on a permanent basis. The role is based at their headquarters in the Sydney CBD. You'll work for a small local subsidiary (c. 150 employees across Australia) of a large global multinational insurance business with 14,000 employees. The company is well respected as an innovative employer of choice with a strong customer centric culture. The culture is focused on training and development of staff and working together to achieve shared outcomes. The company are a proud employer of a diverse range of people. They are committed to reflecting our diverse community and creating an inclusive and respectful workplace for all employees, where difference is embraced, contributions are valued, and everyone has a sense of connection and belonging. Furthermore, the company focus heavily on employee safety and wellness, so work from home options (3 days per week from home) or flexible hours are highly supported. Your New Role: You'll leverage cutting-edge technologies to transform IT service delivery. This will cover both IT service management and systems engineering. You'll play a pivotal role in enhancing operational efficiency, user satisfaction and security within a leading insurance company. This role would suit a strong Azure Senior Systems Engineer looking to step up or a Service Delivery Manager who has a strong Azure technical background. You'll: Lead the consolidation of IT infrastructure services, focusing on Microsoft Cloud technologies (Azure) and the seamless integration and management of the company's core platform (Guidewire InsuranceSuite) on Azure; Champion and enhance the self-serve capabilities for Microsoft 365, ensuring a robust and user-friendly experience; Oversee IT Service Desk and Desktop Support (2-3 direct reports), maintaining high-performance service support functions and effective Incident, Request, Change, and Escalation processes; Drive service improvement initiatives, closely monitoring service delivery metrics to identify trends and opportunities for enhancement; and Ensure the security, efficiency, and scalability of Microsoft Cloud technologies, working closely with vendors and internal teams. Your Skills and Experience: Ideally, you'll have: Tertiary qualification in Information Technology or related field, with a strong emphasis on Microsoft Cloud technologies; Minimum of 5 years of experience in IT service management and systems engineering, with specific experience managing Microsoft Azure environments; Expertise in ITIL service management practices and systems administration; Experience with consolidation and standardisation work on Azure highly regarded; Exceptional leadership, communication, and problem-solving skills, with a proven track record in driving technology adoption and service excellence; and Clear and articulate communication skills, strong time management skills and high attention to detail. How to Apply Sounds good? Apply now For more information or a confidential discussion about this opportunity please call Steven Fulop at u&u Recruitment Partners on 0418 994 446 , quoting reference number 36393 or alternatively, apply online below. We look forward to receiving your application and assisting you with your job search. Please note: I will be on annual leave overseas Monday 20th May to Friday 24th May. Please submit your resume in Word format only.
Visit engineeringsuper.com.au to find our PDS and TMD.