About REDD At REDD, we are growing the best Strategic Technology Partner in Queensland, currently based in Toowong Australia, focused on helping businesses in Australia and New Zealand to achieve more with technology. We specialize in professional IT and co-managed technology solutions. Our services include Managed IT Services, Cyber Security, Digital advisory, Cloud computing. REDD’s approach combines advanced technology with human-centered design to interface technology and people effectively. Our Values Everyone we work with, should clearly demonstrate the following key attributes: Client Obsessio n – Go above and beyond what’s expected in every interaction. Dream Team – We are a high-performance team that holds ourselves to account. There’s always a better way – We pride ourselves in leading the way, challenging the status quo, evolving in everything we do, and coming up with new ideas. Fire in the Belly – Don’t do what’s easy, do what’s right. Fortune favors the brave. Business Brilliance – Together we have the smarts to solve any problem. Role Overview: As a Systems Engineer at REDD, you play a critical role in delivering exceptional client service. Our team is dedicated to providing exceptional service to our clients, and the Systems Engineer has a crucial role in achieving this goal. They are responsible for managing support requests from our clients, as well as mentoring and guiding our Level 1 Support Engineers. Their top priority is to resolve the issue promptly while keeping the Client informed at every stage of the process. Responsibilities: Resolve client support requests promptly, both onsite and remotely. Mentor and guide Level 1 Support Engineers. Troubleshoot complex hardware and software issues. Conduct onsite visits for IT service requests, installations, and setups. Communicate effectively with stakeholders to build trust. Identify opportunities for process improvement. Experience: 2 years of customer service experience in a technical environment. Previous experience in an MSP environment preferred. Proficiency in Microsoft 365 and Cloud technologies. Strong problem-solving and interpersonal skills. Ability to work well under pressure and meet deadlines. Organisational skills with the ability to manage tasks independently. Qualifications: Bachelor's degree in computer science, Computer Engineering or a related field. If you thrive in a collaborative, client-focused environment and are passionate about leveraging technology to drive business success, we encourage you to apply.
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