L3 Engineer — Perth CBD, Perth

Expired

OUI Recruitment is currently searching for a talented and motivated L3 Engineer to join a leading Perth-based IT & Cyber Solutions Provider. Position: L3 Engineer Location: Perth Salary: $85,000 - $100,000 Job Type: Permanent Position Overview: OUI Recruitment is currently searching for a talented and motivated L3 Engineer to join a leading Perth-based IT & Cyber Solutions Provider. The team is friendly, supportive, and offers extensive training, including paid certifications. They are committed to providing exceptional service to their clients, all of whom are friendly and approachable. Team Testimonials: "The whole team is encouraging and approachable; they are a constant source of inspiration. They bring out the best in me, and I am always learning new things" "Great working environment, awesome team culture. Everyone works as a team and helps each other out." "The team radiates positivity on a daily basis, with a shared commitment to honing skills and professional development. Each day brings opportunities for growth and development as we push forward together as a team." Perks: Continuous learning, a growth mindset organization, and a team that is committed to your career progression. Awesome culture, team-building events, excellent mentors, and open-door management. The team works amazingly well as a unit. Career progression, paid certifications, and study support packages. Opportunity to get involved with a number of interesting projects. Management and mentorship opportunities. Roles and Responsibilities: Provide advanced technical support and troubleshooting for client issues, primarily through the helpdesk. Assist in the planning and execution of IT projects as needed. Identify, diagnose, and resolve complex hardware and software issues. Escalate issues to higher levels of support when necessary, ensuring proper resolution. Maintain detailed records of support requests and resolutions in the ticketing system. Develop and update technical documentation and knowledge base articles. Monitor and manage client IT systems to ensure optimal performance and security. Train and mentor junior helpdesk staff. Stay updated with the latest industry trends and technologies. Role Requirements: Proven experience in a similar L3 support role within the IT industry. Strong technical background with expertise in a wide range of IT systems and technologies. Excellent troubleshooting and problem-solving skills. Proficiency in using helpdesk and IT service management tools. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Commitment to delivering exceptional customer service. Strong team player with a positive attitude. Clean driver's license. Ability to obtain a clean police clearance. Technical Requirements: Network Administration (Routers, Switches, WAN, LAN). Firewall implementation experience (Fortinet, Meraki). Virtual Servers experience (VMWare, Hyper-V, ESXi). Microsoft 365 experience (migrations, deployments). SharePoint experience (migrations, deployments). Cloud experience (Azure). Disaster Recovery experience (Veeam, Datto). Deep understanding of Windows Servers (2016/2019/2022). Experience with M365, AD, Azure AD. Experience with HaloPSA. Certifications are highly regarded (CCNA, AZ-900, MS-900, etc.). We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033