IT Support Engineer — Melbourne, Melbourne Region

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350 team currently across 9 locations and 6 time zones. The Role Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking forso we let you do what you're best at Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless. As a IT Support Engineer within our Procurement and Support team the goal of this role is to support/manage end- users and Infrastructure services located in our Pepperstone offices to meet Pepperstone business requirements. You will be providing a mixture of 1st and 2nd level support, proactive support as well as participation in project activities, and assisting with the day-to-day operations to support the growth of Pepperstone initiatives. You will be supporting Pepperstone team members from offices across the globe and get exposure to a dynamic and growing Fintech firm. As our IT Support Engineer, your key responsibilities include, but may not be limited to: Responding to 1st and 2nd level technical requests raised via Slack, phone, email, face to face and incident management tool in a professional and timely manner Assisting with prioritizing, scheduling and escalating incidents to appropriate channels Using your strong understanding of Microsoft and Google EUC related technologies to build and support a complex and distributed EUC environment Building and updating the desktop standard operating environments including software and application change and release management Documenting and educating end users with the objective of resolving incidents at first contact and reducing recurring calls Monitor the performance of EUC devices and provide recommendations to ensure the effectiveness SOE & Hardware Occasional out of office hours maintenance visits to assess technical issues or implement new solutions Occasional site visits to other Pepperstone office locations to assist with EUC support. About you Strong written and verbal communication skills Certifications/Experience in Windows desktop environments Certifications/Experience in Google desktop environments Experience in a EUC administration and support role Demonstrated experience in the administration of Microsoft Endpoint Configuration Manager (Intune) Experience on Operating system deployment related issues Knowledge on decommissioning and disposal of IT Assets. Basic knowledge of networking. Basic knowledge of Azure Active Directory. Troubleshooting knowledge of Mac operating system. Basic knowledge of Linux operating system Committed to further learning and development Ability to live the Pepperstone values Committed to ongoing learning and development Nice to have: Relevant AWS certifications Why you will enjoy working with us Competitive salary structure including company bonus scheme Genuinely collaborative and friendly culture Flexible and hybrid working Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard Ongoing personal development & learning opportunities 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 3 paid volunteering days per year & Workplace Giving Program Frequent events and celebrations including a standard weekly social Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne Best in class end of trip facilities including bicycle parking, change rooms & showers A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas About Pepperstone We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/ We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor . We respect our team members’ experiences and will never pay to remove a negative review. Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. “We are a 2023 Circle Back Initiative Employer – we respond to every applicant”. We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. Li-Hybrid —