Level 1.5 Service Desk Engineer — Gladstone Park, Hume Area

Your new company A growing Managed Service Provider in Melbourne's North-West requires a Level 1.5 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and a fortnightly RDO. Your new role In this exciting new role, you will be: Providing 1st & 2nd level remote IT support for a broad client base. Administering and maintaining a range of systems and networks across a large client portfolio. Performing technical support of servers, network and hardware. Assisting with the onboarding of new clients and adoption of new technologies. Delivering a high level of customer service and communication. Answering calls and driving first time resolution on the Service Desk whilst contributing to maintaining a high level of customer satisfaction. What you'll need to succeed To be successful in your application, you will need: Demonstrated experience of providing Level 1 IT support within a Service Desk environment. Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, VoIP and Network troubleshooting. Experience with Halo PSA and N-central RMM is desirable. Excellent customer service & communication skills, both verbal and written. A tertiary education in Information Technology as well as Azure, Microsoft, Sophos and ITIL certifications are beneficial. Prior experience working within a Managed Service Provider or Consultancy organisation is highly advantageous. Current driver's license and access to a vehicle is required. What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out What you need to do now If you're interested in this role or know of someone who may be, please click 'apply now' or forward an updated CV to daniel.bertinohays.com.au. Please click here to apply.