IT Support Engineer — Sydney, Sydney Region

Expired

Stake is looking for an IT Support Engineer to join our team at our Bondi Junction HQ. We’re an Australian investment platform with a mission to provide a seamless and immersive experience that breaks barriers for ambitious investors. We serve a global customer base of 500,000 investors, with more than A$3 billion in assets under administration. More than a digital brokerage, Stake is a brand that stands for progress. This is true for our customers as well as our team members. Our working environment is energetic, collaborative and supportive – everyone is encouraged to take ownership and challenged to deliver high-quality execution. Our internal mantra is ‘never settle’ and we all share an ambition to grow this business. This is your opportunity to join a scaleup rocketing upward to become a robust financial services company. About this role As the IT Support Engineer at Stake you’ll be the first call for our Sydney and global team to enable them to do their best work. You’ll be involved in all aspects of internal IT across device management, support, administration and contributing to IT projects and initiatives. As this role has a focus on our Sydney office, there is an expectation that the role is mainly performed onsite at least 3 out of 5 days. Your primary responsibilities will be: On-site support including meeting rooms, desks, audio visual equipment, networking, printers. Setup, installation, configuration and troubleshooting macOS and Windows hardware. This includes managing these devices using MDM platforms. Manage our internal hardware, keep asset management records up to date. This also includes the disposal of Stake hardware or e-waste. System administration across our suite of internal SaaS applications. Onboarding/offboarding: Including the procurement of hardware, creating new system accounts, device configuration and user handholding to introduce a new Staker to our IT environment. Offboarding involves closing down accounts for a leaver and the retrieval of Stake hardware. A bit about you Excellent communication, written and interpersonal skills to effectively assist users with varying levels of technical knowledge. Experience in administration across various SaaS platforms including Google Workspace, Okta, Jira, Confluence, Slack. Experience in supporting, troubleshooting and managing macOS and Windows operating systems and hardware. You have basic networking knowledge and understand networking concepts and managing Wi-Fi infrastructure. You’ll contribute to our internal user and technical documents to make sure they are relevant and up to date. You have the ability to work independently, we’re a small IT team and we want to empower you to contribute to everything IT at Stake. At Stake, we value hustle over honours degrees, so we’re more interested in you than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why in your cover letter Benefits of working at Stake At Stake you’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. But we also have perks. Not long ago, we proudly introduced new benefits under the Grow with Stake program. Please see the whole list on our Careers website , including: $2,500/year professional development allowance $1,000/year wellbeing allowance Up to 16 weeks of paid parental leave Childcare allowance of up to $18,000 in value over 24 months Extra paid leave during tough times Discretionary performance bonus and talent referral bonus Employee Share Options scheme Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. So what happens next? Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We’re a 2024 Circle Back Initiative Employer –which means we’re committed to responding to every applicant. If we think you’d be a good addition to our team, we’ll give you a call and from there, you'll cruise through our recruitment process. To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.