4 Best Place to Work in Australia - Hybrid work (50% from home) Friendly and collaborative team. Training and growth opportunities Work on latest technologies such as SDN (VXLAN, eVPN), Palo Alto, etc The company AC3 is an Australian owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW Government and 1,200 customers in Australia & NZ. We specialise is in Cloud & infrastructure, Cyber security and Software & data integration. AWS Premier Partner Microsoft Gold & Tier 1 CSP partner Cisco Gold Partner ServiceNow Elite Partner Palo Alto Networks Silver Partner HPE Platinum Partner We've been growing extensively over the recent years, won exciting projects and customers and are looking for more awesome tech lovers to join our family The Position As part of our Managed Services practice, you'll join our talented Network & Security Operations Team and bring your expertise to provide network support to both AC3 and our customers and minimise risks. Responsibilities: Manage, maintain and improve the Network services for AC3 and customer systems Monitor performance of key components, solutions and services Assist with compiling weekly and monthly reports on managed Networks as required Ensure that managed Networks meet or exceed operational SLAs Provide input into the design and implementation of technical solutions and services Strong emphasis on dealing with customers and service management of tickets etc for incidents, requests, problems and change management. Skills & experience Previous experience working as a Network & Security Operations Engineer, with proven L3 troubleshooting skills Previous experience working for an MSP/IT Solutions Provider highly desirable Strong technical skills across Cisco R&S Palo Alto F5 LTM/GTM Aruba and Cisco wireless Fortigate AWS/Azure/VMWare Clouds A plus: Juniper R&S and Voice technologies (a plus) eVPN / VXLAN (a plus) Ability to troubleshoot complex issues in diverse network and security topologies Relevant industry certifications such as CCNP, CCDA, ITIL, etc. What's in it for you? Exciting time to join an expanding Multi Cloud Solutions Provider with excellent reputation Varied engagements, environments and clients (corporate and government) Scheduled Investment in certifications & Training. Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month True flexibility in the workplace Focus on internal promotions Convenient Sydney CBD location with state-of-the-art facilities. Lots of company social events $125,000 base super bonus overtime 5 weeks annual leave Culture Culture is a top priority at AC3 and we approach business with family values. We keep it simple and live by our fours ways of being: Own It: If I say I'm going to do it, I do it. And I give it my all. Better It: I take the current status quo and make it better. Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough. Enjoy It: I take my work seriously, but don't take myself too seriously. We'd love for you to experience the AC3 way for yourself https://www.youtube.com/watch?vjqlXk8T8Z3I