Korean Support Engineer — The Rocks, Sydney

Expired

Consistently awarded as 1 of the Top Fortune 100 companies to work for Hybrid setup (2 days onsite) working from amazing Sydney CBD office Initial 12 Mos contract; Enjoy continuous learning & potential for FT conversion We're seeking a passionate and skilled Application Support Engineer to join a Fortune 500's highly collaborative, supportive & multi-talented Korean Support team based in Sydney You will tackle challenging platform issues, champion customer success, and play a key role in shaping the future of Cloud. What you will be doing: Provides technical support to field engineers, technicians & product support personnel who are diagnosing, troubleshooting, repairing & debugging complex electro/mechanical equipment, computer systems, complex software, or networked or wireless systems. Responds to situations where first-line product support has failed to isolate/fix problems in malfunctioning equipment/software. Reports design, reliability & maintenance problems/bugs to design or software engineering. May be involved in customer installation & training. Help provides support to customers/users where the product is highly technical or sophisticated in nature. Skills you'll need to be successful in this role: Hands-on experience as a ServiceNow Administrator or Servicenow Developer. 2-4 years' experience working in a customer facing application support / technical support role Preferably has prior experience working on Servicenow platform & Servicenow modules Experience in troubleshooting JavaScript Code Proficient with analyzing log files & standard debugging concepts. Creative problem-solving approach & strong analytical skills. Knowledgeable in troubleshooting Saas/web applications Familiarity with incident management, knowledgebase, defect & escalation managements Good understanding of SQL DB & Linux/Unix OS will be a nice to have Servicenow certifications and/or experience w/ ITSM implementations will also be an advantage What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. Candidates must have full working rights in AU What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/