Head of Service Management Platform Engineering — The Rocks, Sydney

Expired

How will I help? Design & build valuable, Best in Class Service Management platforms that are engineered to be highly standardised, automated and commoditised, that are adaptable and scalable allowing us to operate at greater speed, stability and efficiency in the support of our colleagues and business. These solutions are designed to vendor best practices that ensure seamless upgrades are available and Westpac drive the benefits through adopting best practices further driving both optimisation and efficiency. To achieve end-to-end service objective, the role will directly lead a team of strong engineers with credible product and platform knowledge. Furthermore, this team will have strong communication and collaboration skills that will allow them to both engage and lead internal stakeholders to align to best practices while still meeting their objectives. Your key responsibilities include: Provide technology leadership and advice within Technology and relevant LoBs consistent with Group strategy and applicable laws and regulations. Provide technology expertise to SM platform projects to ensure successful outcomes and engineered solutions. Designing and implementing solutions aligned to vendor best practices, methodologies and standards that ensure future upgrades are seamless. Oversee human resource management including motivating and leading a high-performance team, attracting and retaining required talent. Alignment with strategic workforce plan. Effective vendor and stakeholder management to deliver accepted solution designs which meet business needs, platform roadmaps and technology product plans. Delivery product plans and designs that enable SM Platforms to deliver to project KPIs, meet business needs and operate according to scorecard objectives and industry benchmarks. Design, develop, and implement SM platforms within frameworks, policies and standards to ensure effective compliance, governance, monitoring, control and reporting. Solutions deliver to the Enterprise Technology Strategy. Develop a roadmap of product and feature upgrades that can be implemented to ensure that Westpac drive the most value and efficiency from the product. Report on the performance and governance of Service Management Platforms to Head of Service Management Practices and Platforms. Leading and embedding team culture (including risk culture). What's in it for me? You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. What do I need? Essential: 7 years of Senior technology / engineering leadership experience. Proven experience with Business and technology relationship management at senior / executive levels. 5 years of Service Management and Vendor management experience. Coaching and people development skills creating a high performing team. Desirable: 5 years of ServiceNow experience. 5 years of Project management and experience with agile. 2 years of Westpac experience. What is it like to work there? As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. LI-Hybrid. How do I apply? Start here. Just click on the APPLY button. At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisitionwestpac.com.au