Engineer, Contact Centre Apps Services (Verint/Avaya) — Melbourne CBD, Melbourne

Expired

How will I help? An exciting Max Term opportunity is available for an Engineer, Contact Centre App Services to join Our Mob. This role will be responsible for supporting both Verint and Avaya requirements associated with project and BAU deliverables. Along with, providing intermediate knowledge and service support in relation to supporting critical contact centre platforms and application services. While the role sits within the Contact Centre Platforms team, exposure to contact centre platform technology is not essential. You can work flexibly while training to upskill on new tools and technologies. Your key responsibilities may include: Creation and Administration of Services for Onboarding of Resources (Verint, Avaya): This involves setting up and managing processes for integrating new resources into Verint and Avaya platforms, including account creation, configuration, and user training. Supplementary Activities to Support L3 Where They are Required to Lean into Project Activities Around Design and Planning: Providing advanced technical support to Level 3 teams during project design and planning phases ensures accurate implementation and smooth execution of complex projects. Incident, Problem, and Change Management Associated: This includes managing and resolving IT incidents, addressing underlying problems, and systematically implementing changes to maintain a stable and efficient IT environment. "Production Go-Live" Support: Offering critical support during the transition of services to the live production environment ensures smooth deployment and addresses any issues that arise during the initial launch. Continual Service Improvement: Regularly analysing and improving IT services ensures increased efficiency, reduced costs, and enhanced user satisfaction by adapting to changing needs and technological advancements. Assisting in Continuous Improvement Practices and Outcomes to Improve and Evolve Service Offerings: Participating in initiatives to refine service offerings involves implementing new technologies, optimising workflows, and developing strategies to meet evolving business demands. What's in it for me? You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. What do I need? Verint Recording and Analytics/WFO administration - Proficient. Avaya implementation and administration - Proficient Incident, Change and Problem Management - Expert Attention to detail, delivery to required project timelines, while managing competing responsibilities - Expert ITIL Experience Preferred Automation experience an advantage Ability to work in a dynamic team environment. Excellent verbal and written communication skills Please note, this is a max-term contract. What's it like to work there? As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. In addition, this role is LI-Hybrid. How do I Apply? Start here. Just click on the APPLY button. At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisitionwestpac.com.au