A leading managed service provider is recruiting a Systems Engineer. This is a newly created role within a supportive, 21st-century team environment. Position: Systems Engineer Location: Mulgrave Salary: $100,000 - $120,000 Job Type: Permanent Position Overview: A leading managed service provider is recruiting a Systems Engineer. This is a newly created role within a supportive, 21st-century team environment. You will have the opportunity to make high-level decisions, manage your projects autonomously, and assist in the mentorship of junior employees. This is a great opportunity for a senior engineer looking for a collaborative organization. Perks: Work alongside talented mentors who assist you every step of the way. Gain enterprise experience. Enjoy certification funding and study support to further your career. Excellent management and approachable. Free car parking and heaps of additional incentives. Roles and Responsibilities: Resolve complex IT issues that require advanced troubleshooting and expertise. Lead and participate in IT projects, ensuring timely and successful completion. Act as the primary escalation point for L1 and L2 support teams, providing guidance and solutions for difficult problems. Manage and mentor junior IT support staff, fostering their growth and development within the organization. Ensure the stability, performance, and security of IT systems through regular maintenance and updates. Create and maintain comprehensive documentation of processes, procedures, and solutions. Role Requirements: Extensive experience in IT support, with a focus on handling L3 issues. Proven ability to manage and execute IT projects. Deep understanding of various IT systems, networks, and software. Strong leadership skills with experience in mentoring and managing junior staff. Exceptional problem-solving skills with the ability to handle complex technical issues. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Relevant IT certifications (e.g., Microsoft, Cisco, ITIL) are highly desirable. Technical Requirements: Windows Server. VMware, Hyper-V. Cisco routers and switches. Fortinet firewalls. VLANs, VPNs, DHCP, DNS, TCP/IP. Microsoft Azure. Veeam, Symantec, Azure Backup Microsoft Exchange, Office 365, SharePoint. Antivirus software, SIEM solutions. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Number: (08) 6219 8033