Platform and Application Support Engineer — Melbourne CBD, Melbourne

Expired

Platform and Application Support Engineer Hybrid working Melbourne CBD close to Flinders Street station Ongoing Your role As our Platform and Application Support Engineer, you'll be responsible for ensuring the stability, performance, and availability of core business applications such as Oracle Cloud Fusion (OIC, ERP, EPM, and HCM) and Pega Platform and infrastructure. You'll work closely with development teams, end-users, and stakeholders to troubleshoot issues, implement solutions, and drive continuous improvement. Your role reports to the Manager, Enterprise Platforms & Operations in the Enterprise Systems team. What you do Operate as the key owner for escalations and be responsible for delivering advanced technical support, ensuring seamless resolution to application support incidents and service requests You are accountable for the administration, maintenance, and operational excellence of VMIA's core application platforms (including but not limited to Oracle Cloud Fusion and Pega). Perform root cause analysis and implement preventative measures. Collaborate with the relevant teams such as incident response team and vendors to address and resolve issues promptly adhering to agreed SLA, minimizing downtime, and ensuring system reliability. Actively engage in and contribute to Production Support as well as change and release management activities of Continuous Improvement sprints and Project deployments on VMIA's core applications using the relevant tools. Responsible for proactively staying up to date on the latest advancements in Oracle Cloud Fusion and Pega technologies. Own and deliver activities in relation to audit, user access review and governance processes ensuring that our organization operates with the highest level of compliance and security. Responsible for ensuring that both our system documentation and knowledge base remain current, accurate, and readily accessible for effective knowledge sharing across the immediate and cross-functional teams. Who you work with Internal Other business stakeholders from various divisions not limited to Information Technology. Enterprise Systems team which manages our core insurance and corporate platforms. Project Delivery Team. External Third-party software vendors and service providers. About you Minimum 5 years of experience in critical enterprise platform administration & application support. Extensive hands-on experience with supporting Oracle Cloud Fusion (OIC, ERP, EPM, and HCM) and Pega Platform in a similar role is highly regarded. Minimum 5 years of experience in systems maintenance, monitoring, and administration. Minimum 3 years of experience working with industry-standard monitoring tools and best practices. Excellent analytical and problem-solving skills with demonstrated capability to conduct research, identify and analyse complex technical application issues. Ability to manage, prioritise workloads and contribute to a high performing collaborative environment. Knowledge of insurance industry processes and practices domain highly desirable. Demonstrated capability to work autonomously and collaboratively with different teams. Proven interpersonal, stakeholder management and influencing skills with the ability to influence key stakeholders and to develop and maintain effective relationships to achieve business objectives. Excellent verbal and written communication skills. Qualifications Tertiary qualifications with bachelor's degree in computer science or equivalent technical qualifications. Oracle Cloud or Fusion certification highly regarded. Pega System Architect Certification (CSA) highly desirable. Benefits There are many reasons to work at VMIA, here is how we will support you: Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for a minimum of two days per week in a collaborative office environment, fostering connection and strengthening networks. Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carer. And we're breastfeeding friendly accredited. Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning. Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellness leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter. Culture and lifestyle - People are at the heart of everything we do On offer are an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave, assistance with transitioning through life stages such as welcoming a new baby or retirement. Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount. Diversity and Inclusion Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA. Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community. We have a bold and ambitious Diversity and Inclusion Program - a consolidation of 60 initiatives shaping and supporting each of the following focus areas: LGBQTIA, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity. Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection. Our aspiration: Diversity, inclusion, equity, and belonging are part of VMIA's culture. Everyone has a role to play. We support and advocate for diverse groups in our organisation and beyond. How to apply Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you. If you have any questions about the position or the application process, please email talentacquisitionvmia.vic.gov.au. We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisitionvmia.vic.gov.au. Other relevant information Preferred candidates will be required to undertake pre-employment and misconduct screening including a national police check, and probity checks prior to commencing employment. It is a requirement that employees attend for office-based days (minimum two days) at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.