Software Technical Support Engineer — North Ryde, Ryde Area

Expired

This is a Software Technical Support Engineer role with one of the leading companies in AU right now Schneider Electric with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Schneider Electric As a Software Technical Support Engineer, you will be passionate about our customer’s success, will ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support - GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. Specific responsibilities will include but not limited to: - Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers - Accurate and timely documentation of activities and findings in case management system - Contribution to digital self-help materials to improve customer experience via tech notes - Collaboration with colleagues in other support centres and departments About You: You are curious, enthusiastic, bold and fearless with an engineering mind that loves to understand how things work or how to understand and fix what does not work. You are unphased by challenges, love to learn every day, think outside the box and get to the bottom of issues. This job also will explore your ability to explain to others what you learned. We’re not looking for just anyone, we never have, we’re appealing to the individuals who look beyond what is just in front of them, and apply innovative, inclusive, and result centric strategies to problem solving. Your curiosity and passion to learn every day would make you an ideal candidate In addition, you possess the following relevant skills and attributes: - Tertiary qualification in engineering or computer science complemented by basic understating of software and automation hardware communications / setup. - Skills with AVEVA System Platform and Plant SCADA or GEO SCADA would be advantageous That’s all the functional stuff but equally critical is your energy, curiosity, customer focus and ability to collaborate extensively, remaining a selfless and committed team player. If you don’t meet all the criteria listed above, don’t worry If the role excites you, and you’re eager to learn we would love to hear from you If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Schneider Electric. ✅ Applying here is the first step in the hiring process for this role at Schneider Electric. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.