IT Support Engineer — Brisbane CBD, Brisbane

Expired

Work for a global technology company IT Support with knowledge in ITIL Process 6 Months Contract and open to extension if further requirements is needed About the role: We are seeking a skilled IT Support Engineer to join our team, responsible for providing comprehensive IT support at our customer's site. The ideal candidate will have prior experience in the installation of computer clients and will be well-versed in various IT support processes, including SCCM-based Windows 10 distribution, Azure/Intune-based MDM setup, and event-related IT support. Responsibilities: Handle SCCM-based Windows 10 distribution with a focus on client computer-side setup (no SCCM server work required). Manage the setup and configuration of iPhone/Smart Devices. Conduct Azure/Intune-based Mobile Device Management (MDM) client device setups. Provide IT support for company-wide town halls, webcasts, and other events. Offer "Walk-in" support for hardware issues at IT Café, Tech Stop, and similar locations. Act as "Smart hands" for local infrastructure assistance, including visual checks (e.g., power, light indicators, device power cycle, cold start, etc.). Accompany technical support engineers needing access to computer rooms and other secure environments for maintenance activities. Perform cable patching as required. Participate in other ad-hoc IT support activities as needed after the on-boarding process. Requirements: Proven experience in computer client installation and support. Strong knowledge of SCCM-based Windows 10 distribution. Experience with mobile device setup, including iPhones and smart devices. Hands-on experience with Azure/Intune-based MDM client device setups. Ability to provide event-related IT support. Familiarity with ITIL processes and ITSM tools like ServiceNow. Strong problem-solving skills and ability to handle multiple tasks effectively Familiar with ITIL processes, particularly in Incident Management, Service Request Management, and Problem Management Proficiency with ITSM tools, specifically ServiceNow, including Incident management module, Service request management module, Problem management module etc. Understanding of the ticket escalation process, including Incident ticket escalation, Service request ticket escalation, Problem management ticket assignment Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.