Description The Software Engineer provides high-level registry support within the Registry Support Portfolio. About the Role Reports to: Team Leader, Registry Support In teams: Registry Support Portfolio Works with: Registry Development Portfolio Software Development Portfolio Architecture & Design Portfolio Testing and QA Portfolio Responsibilities: The Software Engineer is responsible for: Leading and guiding rectification of technical registry production issues while liaising with clients (internal and external) to ensure issues are resolved within agreed client SLA’s. Technical ability to elicit requirements, perform root cause analysis and develop function specifications to achieve the necessary outcomes for the client and for Technical Support Services Supports the onboarding of new managed support services. Maintain process documentation Maintain technical documentation Contribute to the development of policies and procedures governing registry support Support the change management process by providing accurate and timely documentation Manage personal development environments to meet expected security standards Skills, Education and experience 3 years' experience in Superannuation/Financial Services industry or IT Managed support services. Demonstrated technical experience in Registry applications delivering IT support services Knowledge and Skills One or more major Australian Superannuation Registry systems, such as Acurity, SuperB, Calibre or Capital (Acurity preferred) Database programming languages including SQL Business analysis skills Demonstrate strong communication skills to converse with both end-users, internal and external stakeholders. Strong technical documentation skills. Strong technical skills to drive optimum delivery outcomes. Strong commercial acumen and technical skills. Ability to present to stakeholders and communicate complex issues in simple terms. Good understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment Good troubleshooting skills Only those shortlisted will be contacted
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