About NetStrategy The trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades. NetStrategy has combined a proficiency in innovative technology and maintains extensive product knowledge to deliver impactful outcomes. Our proven partnerships with technology leaders enable us to offer best of breed solutions, maintenance, and continuity in current infrastructure. Our people are crucial to our operation and we consistently seek passionate, competent, and driven staff that want to accelerate their career within a proven industry leader. As a value driven organisation we encourage personal and professional growth while striving to always be an employer of choice. About the role Reporting to the Head of Operations, you will: Implement, maintain, support and troubleshoot IT Infrastructure (remote and on-site), including servers, network infrastructure and cloud platforms. Perform regular maintenance, troubleshooting and enhancement on the systems infrastructure for customers. Deliver technical projects (Cloud & On-Premise) utilising a wide variety of leading enterprise grade technologies. Work within a team to support broad and varied systems from leading vendors. Liaise with the customers on a regular basis, including issue resolutions and take input regarding business requirements. Work closely with leading vendors on latest best practices, projects, and training opportunities. Why NetStrategy? We believe the technology industry consciously puts profit ahead of customer choice, often delivering inappropriate solutions. We challenge the status quo and strive to provide our customers with fiercely independent advice and a choice of innovative best of breed solutions. We rise to the challenge to do what is right by delivering solutions that best help customers achieve their mission. See what our staff have to say about working at NetStrategy: https://www.youtube.com/watch?vYoXpJt0_SK8&t2s Our Values Be Accountable Be Exceptional Be Humble Be Innovative Be United More than just a role, NetStrategy provide you with a career path. Skills The successful applicant will demonstrate the following skills: Min. 3-5 years of experience in the IT professional services industry working as one of the following: Systems Engineer / Project Engineer / Systems Administrator / Infrastructure Engineer / Solutions or Presales Engineer Network LAN/WAN/VLAN/Wi-Fi implementation and support (eg Aruba, Cisco, Extreme). Firewall rules, configure, and support (eg Barracuda, Forcepoint, Fortinet, Palo Alto, Sophos). Certifications (such as MCSE, CCNP, Fortinet NSE, CWNA, Security). In addition to the above criteria, skills in at least two of the below areas are highly desirable: Servers (Microsoft Windows 2016 / 2019 / 2022, Linux) 3 Tier and Hyper-Converged storage solutions (Dell, HPE, Nutanix, NetApp). Virtualisation (VMware / Hyper-V). Public and Private Cloud Infrastructure (eg datacentre / AWS / MS Azure). Scripting (PowerShell / VBScript / APIs). Experience with implementing and managing backup solutions (Barracuda, Veeam, Amazon Glacier). Network Security including MFA, NAC (eg Clearpass), SSO. Cyber Security including Pen Testing, Application and Data Mapping, NIST Cybersecurity Framework VoIP including PBX, SIP, and QoS. Capabilities with SQL or PowerBI. Microsoft 365 (including Teams VoIP integrations) and Google Workspace Deployments To join the NetStrategy team you need to exhibit the following behaviours: Problem solver: you are energised by tackling complex problems Process improvement champion: You are always looking to see how things can be done better and make it happen. A collaboration champion: champion collaboration and build the expertise, capabilities, and engagement of team members You will exercise substantial personal responsibility and autonomy. Ability to plan your own work and adjust priorities to meet given objectives and processes. Note: NetStrategy is not in a position to offer visa sponsorship. Applications only open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.