Field Service Engineer (12 month FTC) — Northgate, Brisbane

Expired

As a Field Service Engineer (12 Month FTC), you'll deliver technical support for medical equipment, including repairs and preventative maintenance. You'll build strong client relationships, manage inventory, and contribute to service improvement initiatives while ensuring adherence to quality standards. Client Details My client is a top global medical technology leader with thier Queensland operation run out of Northgate, they're dedicated to enhancing healthcare through innovative products and services. They specialise in advanced equipment in Neurotechnology and Spine, Orthopaedics, and Medical and Surgical fields, which significantly improve patient and hospital outcomes. The Field Service Engineer (12 Month FTC) will work on sophisticated devices such as imaging systems, surgical instruments, and patient monitoring equipment. Their success is largely attributed to effective retention strategies that ensure employee satisfaction and growth. By fostering a dynamic and collaborative work environment, they offer ample opportunities for professional development and career advancement. Their commitment to innovation, quality, and exceptional customer service makes them an ideal employer for those seeking to thrive in a forward-thinking organisation that values creativity and innovation. Description Perform On-Site Repairs: Conduct responsive repairs and maintenance on sophisticated medical devices such as imaging systems, surgical instruments, and patient monitoring equipment. Deliver Preventative Maintenance: Execute scheduled preventative maintenance to ensure optimal equipment performance and compliance with contractual obligations. Build Client Relationships: Develop and maintain strong relationships with clients, providing exceptional customer service and support. Manage Inventory: Oversee and manage individual and state inventory, including conducting regular cycle counts and ensuring inventory accuracy. Collaborate with Teams: Work closely with internal teams and stakeholders, including Senior and Lead Field Engineers, to meet service goals and KPIs. Contribute to Improvements: Identify gaps in processes or procedures and support the development of improvements and revisions to internal procedures. Provide Technical Support: Offer over-the-phone technical support and troubleshooting as needed. Ensure Compliance: Adhere to quality standards and regulatory requirements, including internal policies and external standards such as ISO 13485 and AS/NZS 3551. Profile Technically Proficient: Possess strong technical skills and experience with advanced medical devices, including imaging systems, surgical instruments, and patient monitoring equipment. Customer-Focused: Demonstrate exceptional communication and interpersonal skills, with a proven ability to build and maintain positive client relationships. Independent and Efficient: Capable of working autonomously, managing time effectively, and performing tasks with a high level of accuracy and efficiency. Adaptable: Show flexibility and a proactive approach to problem-solving, with the ability to handle various situations and learn new skills quickly. Detail-Oriented: Pay close attention to detail, particularly in managing inventory, conducting maintenance, and adhering to quality and regulatory standards. Collaborative: Able to work effectively with internal teams and stakeholders, supporting and contributing to team goals and service excellence. Committed to Growth: Be eager to develop expertise in different areas, participate in training, and contribute to process improvements and procedural updates. Job Offer Leadership Support: Receive guidance and support from leaders throughout your career. Performance Regocnition: Get paid out an annual bonus paid out on company performance (they even paid out during COVID). Ongoing Training and Career Progression: Opportunities for continuous learning and professional growth. Career and Self-Development Program: Access to development programs from the start. Comprehensive Employee Benefits: Access to healthcare, financial wellbeing, and insurance benefits. Driven and Like-minded Colleagues: Work with motivated individuals focused on exceeding targets and improving outcomes. Paid Parental Leave Schemes: Support for employees with family-related needs. Volunteer Day: Paid day off to participate in community service. Engagement Day: Special days dedicated to employee engagement and activities. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Benjamin Gray on 61 403 121 697.