ICT Technical Support Engineer — West Ipswich, Ipswich

Expired

Uplift internal capability and capacity in supporting BAU whilst delivering the FY25 ICT infrastructure project portfolio. Eden Ritchie is seeking an ICT Technical Support Engineer to join a local government ICT Operations Team to uplift internal capability and capacity in supporting BAU whilst delivering the FY25 ICT infrastructure project portfolio. You will augment the existing ICT Operations, Service Delivery and Infrastructure Teams and bring strong technical expertise to work within the existing team structure supporting BAU and the delivery of M365 Intune MDM/MAM whole of business implementation, Windows 11 deployment, M365 Compliance and Cyber Uplift Essential 8 projects. You must possess superior technical support and implementation skills and experience to immediately uplift the existing team’s expertise. It is important you are a team player capable of working closely with the existing team members to upskill and are adaptable to juggle day-to-day support work priorities in parallel with project work. 9 month contract with possible extension Ipswich location Skills/Qualifications: Over 10 years of proven experience as a System Engineer, System Administrator, Technical Specialist with Microsoft technologies specifically: M365 Support and Administration M365 Security and Compliance Intune - MAM/MAM, desktop, and mobile device management Windows 10 and Windows 11 (deploy via Intune) SCCM End user computing technical support, troubleshooting, administration, deployment, packaging, and management in a Microsoft desktop environment. Experience implementing ASD Essential 8 controls. Commvault data backup technical support, administration, and implementation. Excellent verbal and written communication skills. IT Degree qualified or comparable experience and/or industry certifications. Background: SOE implementation and deployment in a large, complex setting MDM/MAM whole of business implementation (Microsoft/iOS/Android) Implementing ASD Essential 8 controls Mentoring and cross skilling peers Documenting knowledge base articles and as-built references Working in a ITIL aligned service management team (ServiceNow experience desirable) Delivering project work using Agile work methods If this role sounds like you, please APPLY NOW submitting your resume in WORD format. If you would like more information or to discuss the role, please contact Luuk Piet on 07 3230 0028.