ICT Support Specialist (Information Management Systems Support Engineer) — Middle Park, Port Phillip

Expired

About the role: Digital Services and Security Department (DSSD) helps to keep Victoria safe by providing reliable, secure, and easy to use technology that enables our people to do their job, and our community to access our services. DSSD are a professional team that partners with our business to transform Victoria Police and lead the digital modernisation of the organisation. Within DSSD, the Security, Information and Privacy Division (SIPD) are responsible for the strategic direction, governance of processes, provision of advice, stewardship and promotion of protective and cyber security, information and records management and privacy. SIPD are seeking a VPS5 Information Management Systems Support Engineer to be a member of the Information and Records Management Unit reporting to the Information Management Systems Support Specialist. This role is responsible for supporting the implementation of an enterprise Electronic Document and Records Management System (EDRMS) to operate on our M365 platform. This is a pivotal role to increase SharePoint Online capability across Victoria Police through better governance and consistent IM practices to meet state regulations and mandatory standards. The responsibilities of this role are aligned with the Keeping You Safe: Victoria Police Strategy 2023-2028 . Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. Your duties will include: Providing technical expertise on IM projects and initiatives, provide technical recommendations for solution delivery, risk mitigation, and/or issue remediation Undertaking SharePoint Online administration including creating sites, managing privileges/groups, helpdesk/enquiries Troubleshooting, prioritising, technical escalation point and escalating risks and issues Providing support to increase the uptake of SharePoint Online to realise the full benefits of M365 and the manage-in-place EDRMS (RecordPoint/Records365) enterprise wide Developing and enhancing procedures and guidelines aligned with relevant IM and data standards Providing input into the design of new implementations and integrations with the EDRMS, IM products and other Victoria Police systems Administering document management workflow tools to support onboarding, helpdesk/enquiries, troubleshooting, enhancements, integrations and reporting Working collaboratively with internal and external stakeholders and service providers in the design, build, testing, and deployment of contemporary IM systems and produ