ICT Support Specialist (Information Management Systems Support Engineer) — Melbourne CBD, Melbourne

Expired

About the role: Digital Services and Security Department (DSSD) helps to keep Victoria safe by providing reliable, secure, and easy to use technology that enables our people to do their job, and our community to access our services. DSSD are a professional team that partners with our business to transform Victoria Police and lead the digital modernisation of the organisation. Within DSSD, the Security, Information and Privacy Division (SIPD) are responsible for the strategic direction, governance of processes, provision of advice, stewardship and promotion of protective and cyber security, information and records management and privacy. SIPD are seeking a VPS5 Information Management Systems Support Engineer to be a member of the Information and Records Management Unit reporting to the Information Management Systems Support Specialist. This role is responsible for supporting the implementation of an enterprise Electronic Document and Records Management System (EDRMS) to operate on our M365 platform. This is a pivotal role to increase SharePoint Online capability across Victoria Police through better governance and consistent IM practices to meet state regulations and mandatory standards. The responsibilities of this role are aligned with the Keeping You Safe: Victoria Police Strategy 2023-2028. Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. Your duties will include: Providing technical expertise on IM projects and initiatives, provide technical recommendations for solution delivery, risk mitigation, and/or issue remediation Undertaking SharePoint Online administration including creating sites, managing privileges/groups, helpdesk/enquiries Troubleshooting, prioritising, technical escalation point and escalating risks and issues Providing support to increase the uptake of SharePoint Online to realise the full benefits of M365 and the manage-in-place EDRMS (RecordPoint/Records365) enterprise wide Developing and enhancing procedures and guidelines aligned with relevant IM and data standards Providing input into the design of new implementations and integrations with the EDRMS, IM products and other Victoria Police systems Administering document management workflow tools to support onboarding, helpdesk/enquiries, troubleshooting, enhancements, integrations and reporting Working collaboratively with internal and external stakeholders and service providers in the design, build, testing, and deployment of contemporary IM systems and products Proactive monitoring and reporting on the performance and quality of IM services and products, identifying and implementing improvements and enhancements as required Translating business needs and requirements into workable, and sustainable technology solutions to support digital transformation Working with our IM Specialist and EDRMS Product Manager to ensure continuity and consistency of quality IM services across the organisation. As the successful applicant, you will have: Demonstrated experience and knowledge of data, information and records management principles, standards and policies within the Australian government sector Demonstrated a minimum of 5 years of experience in administering SharePoint Online Demonstrated ability on the delivery of high quality services to internal and external stakeholders, ensuring that their needs and expectations align with business requirements Demonstrated ability to communicate effectively, both verbally and in writing, with a range of audiences, using appropriate language, tone and style in accordance with internal policies Demonstrated experience in writing clear and concise reports on complex issues and projects so they are easy to understand and use Demonstrated ability to work independently and as part of a team, managing competing priorities and deadlines and delivering outcomes in a fast-paced and dynamic environment Demonstrated ability to use initiative, problem-solving and analytical skills, applying sound judgement and decision-making in complex and ambiguous situations A tertiary qualification in IT/SharePoint Online or records and information management or demonstrated equivalent professional experience. The following criteria is highly desirable: Demonstrated experience in administering a manage-in-place EDRMS e.g. RecordPoint/Records365 Demonstrated experience in administering document management workflow tools Demonstrated knowledge and experience in the operation, maintenance and administration of Microsoft and Windows based environments such as Active Directory and Group Policy. Requirements and relevant information: One (1) x full-time, ongoing position available Working within the Security Information and Privacy Division, Digital Services and Security Department This position is located at Victoria Police Centre, 311 Spencer Street, Docklands and will require visits to other Victorian police sites The successful applicant will be required to undergo National Security Vetting, achieve, and maintain a security classification of Negative Vetting Level 1 (NV1). To achieve this, applicants must be an Australian Citizen The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening. Your application must include: Resume and Completed application form – the word document (2. Application form) attached to the job advertisement, must be completed and attached to your application. Applications close midnight, Sunday 3 November 2024. Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic) or Seek. Applications will not be accepted via other platforms or email. Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). For further information on this role please contact: Richard Jackson via phone (03) 8335 8806 or via email richard.jacksonpolice.vic.gov.au We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENTpolice.vic.gov.au or on (03) 8335 8082. About Us: Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community. Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps