SOE Engineer — Melbourne CBD, Melbourne

Expired

This is a SOE Engineer role with one of the leading companies in AU right now Datacom with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Datacom Our team Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities. About the Role The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base. We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers. This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney). What you will do As a SOE Engineer, you will be responsible, but not limited to: - Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune - Strong technical knowledge of Active Directory – Group Policy Management - Strong technical knowledge of Azure Virtual Desktop (AVD) - Strong Scripting ability (PowerShell, VBScript, Batch) - Experience with Windows 10 task sequencing and end point configuration - Experience with facilitating large and enterprise scale software deployments - Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM) - 2 years' experience in Citrix Image Management mandatory - Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues - Operate in, and contribute to the winning culture of a high performing team - Identify service improvements, efficiencies and/or cost reductions for Datacom customers - Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release). - Perform upgrades on applicable hardware and operating systems as required/requested - Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual) - Assist with projects as required - Minimum of 3 years’ experience in SOE migrations, projects, and implementation - Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles What you will bring You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Datacom. ✅ Applying here is the first step in the hiring process for this role at Datacom. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.