This is a Technical Support Engineer 1 role with one of the leading companies in AU right now Datadog with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Datadog We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: - Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform - Reproduce technical issues and dive into Datadog’s 600 integrations - Become demo certified and lead a product demo to customers - Participate in product conversations with internal teams based on feedback from client interactions - Train as a highly knowledgeable specialist in one or more Datadog product area(s) - Work from a Datadog office 3 - 5 days per week Who You Are: - A Computer Science / Engineering major and/or Bootcamp graduate - Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.) - Self-motivated, detail-attentive, and have a desire for continuous learning - A critical thinker who defaults to a client-centric approach - An effective written and verbal communicator - A tinkerer with some programming experience and a basic knowledge of Linux - Able to work a rotating schedule that requires weekend availability Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Datadog. ✅ Applying here is the first step in the hiring process for this role at Datadog. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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