OUI Recruitment is currently recruiting for an L2 Engineer to join a growing team based in Rivervale. Position: Level 2 Engineer Location: Rivervale Rate: $65,000 - $80,000 Job Type: Permanent Position Overview: OUI Recruitment is currently recruiting for an L2 Engineer to join a growing team based in Rivervale. You will be supporting a friendly client base and working in a supportive team environment. This role offers extensive career progression. Perks: Onsite parking, with good public transport links. Exposure to diverse client set, working with modern technology. Career development, friendly team with excellent mentors. A collaborative, team-oriented environment. Key Responsibilities: Act as an L2 point of contact for a diverse range of technical issues. Log tickets and prioritize workloads. Create and maintain technical documentation. Implement and manage VOIP systems. Network, server, and desktop administration and support. Administer Microsoft 365. Troubleshoot network issues. Monitor systems. Server installs and migration projects. Troubleshoot complex IT issues. Assist with complex IT projects. Provide excellent customer service and respond to requests in a timely manner. Stay up-to-date with industry trends and best practices. Technical Requirements: Experience working with Microsoft Servers 2008-2022. Experience with M365, Exchange, and SharePoint. Experience with cloud technologies (Azure). Experience with AD and Azure AD. Experience troubleshooting networking issues. Experience with BDR tools (Veeam). Experience with VoIP systems. Experience with ticket systems (ConnectWise). Understanding of Cyber Security best practices. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Phone: (08) 6219 8033