Technical Delivery Platform Engineering Manager - Google Cloud — Brisbane, Brisbane Region

Expired

Job Description About the role: As a Technical Delivery Platform Engineering Manager this role has a post sales focus on the delivery, performance, maintenance and growth of the customers technical solution and is a hybrid mix of hands-on technical engineering and implementation of customer innovation and enhancement work, consultancy and service governance. This key role provides proactive Technical Delivery management and Leadership to designated customers to deliver to customers’ needs, contractual commitments and oversee the delivery of the services and will work closely with account management, solutions, delivery and capability teams within NCS. The Technical Delivery Platform Engineering Manager is the customer advocate within the business for the managed services we deliver, ensuring the supporting teams are clear of the customers’ needs and support requirements. As a respected Managed Services specialist, the role supports our customer operational requirements and is viewed as critical role by customers. It is critical that the incumbent understands the technology market, and client needs, to deliver relevant and leading managed services and solutions. Responsibilities: Identify business opportunities (sales, optimisation and cost reductions) in the customer’s environment and work closely with the Markets team to design and execute solutions that add value to the customer’s business. Use Incident and Problem Management techniques to drive technical resolver groups in the resolution, root cause analysis, corrective and preventive actions to ensure performance levels are met and exceeded and customer expectations are managed. Oversee ongoing change management to ensure the operational solution remains appropriate, suitable and adequate according to the Agreement. Provide E2E technical management, leadership and direction to internal service and technical representatives on the development, operation and maintenance of the customers’ services infrastructure. Support and add value to customer driven technology outcomes. Maintain architecture, design and roadmaps of in scope services and systems in alignment with tactical and strategic NCS and customer objectives. Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution. Manage vendor performance on technical issues; and answer complex technical questions and be and continue to be well versed/proficient in the customer solution.