Application Support Engineer — Sydney, Sydney Region

Expired

Cox Purtell Summary A global SaaS company is seeking an Application Support Engineer to join their Technical Support Department in Sydney, Australia. Renowned for its cloud-based digital workflow solutions, the organisation is celebrated for revolutionising business operations through innovation and automation. As an employer of choice, it prides itself on fostering a culture of collaboration, inclusivity, and continuous growth. With a strong commitment to work-life balance and diversity, the company consistently earns recognition for its excellence, providing an inspiring environment for professionals passionate about cutting-edge technology and impactful problem-solving. This is a 12-month contract role with a high potential for conversion to a permanent position. The position offers a hybrid working environment, requiring the successful candidate to work from the office two days per week. If you're ready to contribute to meaningful digital transformation in a dynamic and supportive setting, this could be the opportunity for you. About the Role As an Application Support Engineer, you will be responsible for resolving complex technical issues, mentoring junior team members, and supporting a global customer base. You will work with a variety of technologies, provide exceptional customer service, and ensure the smooth functioning of web applications and platforms. Key Responsibilities Technical Support: Diagnose, troubleshoot, and resolve application-related issues for internal and external stakeholders. Incident Management: Monitor system performance, respond to alerts, and escalate critical incidents as required. Database Support: Work with MySQL or PostgreSQL databases (or other RDBMS such as SQL Server) to investigate and resolve data-related issues. Development Support: Collaborate with development teams to identify and fix bugs, deploy updates, and improve application performance. Stakeholder Communication: Provide timely updates to users and stakeholders about incidents and resolutions. Documentation: Maintain clear and concise documentation for processes, solutions, and application updates. Requirements: Experience: Minimum of 2 years as an Application Support Engineer, preferably within a SaaS environment. Education: Bachelor's degree or equivalent qualification in IT, Computer Science, or a related field. Database Expertise: Proficiency in MySQL or PostgreSQL is highly preferred. Experience with SQL Server or other relational database management systems will also be considered. Programming Skills: Strong experience in JavaScript is essential. Problem-Solving Skills: Analytical mindset with a proactive approach to identifying and resolving technical challenges. Communication: Excellent verbal and written communication skills for effective interaction with diverse stakeholders. Work Eligibility: Must be an Australian Citizen or Permanent Resident. Skills: JavaScript MySQL PostgreSQL Salary benefits: Super This job is posted from WorkinAUS platform. Salary: $50-53 Job Publish: 03-12-2024 Job Expire: 02-01-2025 ''