Database Support Engineer — The Rocks, Sydney

Expired

Consistently awarded as 1 of the Top Fortune 100 companies to work for Hybrid setup (2 days onsite in CBD ofc) > Annual salary accrued leave benefits Enjoy continuous learning in a 12 Mos Fixed Term Contract w/ Fulltime options Learn from Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seekng a passionate and skilled Application Support Engineer with RDBMS expertise to join our client's highly collaborative, supportive & multi-talented 'Platform Tech' Support team . You will tackle challenging customer issues, champion customer success, and contribute to shaping the Cloud landscape Role: Technical Support Engineer Here's what you'll be doing: Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues. Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions. Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution. Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental. Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive. Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements. Technical skills: Strong Customer facing T echnical Support, Application Support or Software support experience Ability to troubleshoot difficult technical issues with ease & complexity Ability to read & understand JavaScript code (for troubleshooting purposes) Must have h ands-on Advanced MySQL experience (Postgres would be an advantage & Oracle is optional also) Knowledgeable with administering: Linux/Unix OR Microsoft Server Good understanding of ITSM, ITIL, or CMDB Able to explain solutions to complex technical problems Some understanding of remote administration (SSH, SNMP, WMI, Powershell is a nice to have) What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. Candidate must have full working rights in AU What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: h ttps://www.realtimeaustralia.com/job-search/