Senior Systems Engineer — Castle Hill, The Hills District

Expired

Who We Are JEM is a leading IT Managed Services Provider with over 12 years of consistent growth, dedicated to delivering outstanding support and solutions to our clients. Our mission is to simplify technology and provide unparalleled service. With a focus on innovation and delivering an exceptional customer experience, we strive to be the trusted advisor for our client's technology needs. Our fast-growing team now has over 65 staff across Australia and the Philippines and the genuinely great work culture, combined with our commitment to growth and development, makes us the perfect place for anyone looking to advance their career in the IT industry. If you have a passion for technology, a commitment to delivering excellent service and you're eager to be part of a dynamic and supportive team, we would love to hear from you The “Senior Systems Engineer” As a Senior Systems Engineer, you’ll work closely with both the services and projects teams to provide best-in-class technical support and solutions to our clients, mentorship and training to our technicians, and successful project delivery to our stakeholders. With abundant opportunities for growth in our rapidly expanding team, you’ll be able to flex your skills and dig deep into some of the most complex issues we encounter. Provide support directly to clients onsite at their premises Support and configuration of servers, desktops, applications, and cloud services in Microsoft-based environments Configure, troubleshoot, and remediate issues with enterprise networking hardware, virtualised infrastructure, SAN storage, VDI/Terminal Services, wireless deployments, and more Attend scheduled onsite bookings with clients to execute preventative maintenance, conduct onboardings, and execute projects Engage with third party vendors to integrate systems and resolve high-level issues that require vendor escalation Configure server and networking infrastructure for onsite implementation Manage and maintain our data centre presence Endeavour to improve the team through knowledge-sharing, training, and mentorship of other technicians Occasionally act as an after-hours emergency support escalation point What We Are Looking For? Experience working in a similar role for an outsourced IT provider (MSP) or equivalent Experience using ticketing systems and the ability to communicate with a diverse range of people in a warm, friendly, and helpful manner Outstanding written and verbal communication skills Advanced understanding of end-user support, Microsoft Office 365, Windows Servers, Active Directory, and Microsoft Exchange Strong virtualisation skillset in VMWare, SAN storage, VDI and related technologies Proven ability to configure and provide advanced troubleshooting of complex highly available, multi-site networks In-depth understanding of IT security concepts and experience engaging with next-gen AV and EDR solutions, SSL, 2FA/MFS, and UTM A team player who can work collaboratively, with proven skills in troubleshooting, problem solving and critical thinking A current Australian driver's license Benefits: Company-issued Microsoft Surface device and welcome gift during onboarding Company-issued mobile phone JEM values flexibility and a balanced life, and so we offer the option of hybrid working arrangements We run a competitive training and certification program to ensure our employees are always growing and learning - we will not only pay for your exams, training resources, and subscriptions but also provide paid work time off to sit the exams A supportive management team that collaborates with all employees to establish training goals, providing mentoring, accountability and support towards achieving successful outcomes Birthday money Usable through the online store in our HR platform for anything from technology to gift cards Onsite parking Salary sacrifice: Technology and additional annual leave Purchase technology and electronics at cost price Opportunities for professional growth and development Friendly and supportive team environment Quarterly social events, LAN events and a generally awesome team culture