Desktop Support Engineer — Yagoona, Bankstown Area

Expired

About the company The business dates to 1871 where it was initially established to discuss how to prevent ill treatment of horses in the state of Victoria. The success of this group created the first ever society for the Prevention of Cruelty to Animals. With a dedicated team of over 500 staff members, this organisation is passionately committed to preventing all forms of animal cruelty. About the role The Desktop support engineer will be responsible in providing 1st and 2nd level support to the organisation, including end user devices, desktop applications and technical facilities like AV and meeting rooms supported by the IT team. This role will report into to the Desktop Support Manager, and you will be working 1 other engineer in supporting all internal staff. Role & responsibilities Deliver excellent customer service by keeping users informed about issue statuses and resolution timelines; Provide technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and MS Teams phones; Troubleshoot hardware, software, and first-level network issues effectively; and Configure, deploy, and maintain devices while ensuring compliance with organisational policies and security standards. Technical experience Minimum of 2 years' experience in a level 2 service desk role; Proficient in managing user accounts in Microsoft 365 and Active Directory; Knowledgeable about group policies and conditional policies in Microsoft 365; Skilled in managing end-user devices, including laptops, desktops, and mobile devices using MDM solutions such as Intune; Experience with VPNs and enterprise security solutions; Experience in supporting phone systems like MS Teams; Experience in supporting AV equipment (preferred); and Familiarity with cyber security practices. How to apply For more information or a confidential discussion please call Ash Safdartourei at u&u on 0401646386 quoting reference number 40085. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustmentsuandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.