365 Consultant Engineer — The Rocks, Sydney

Expired

As an M365 Infrastructure Operations Specialist, you will be responsible for performing the end-to-end operations and support to the business for Microsoft 365 cloud and on prem services. You will be responsible for the management of cloud-based services and some on premise services. You will be reporting into the Service Operations for Infrastructure & Operations Manager within the Workplace & Contact Centre group. Roles and Responsibilities: Service Administration: Manage user access, licenses, and permissions within the M365 service portfolio. Monitor service health, performance, and usage metrics. Coordinate with IT teams for infrastructure maintenance and upgrades. Infrastructure updates, patching for on prem services and administration of cloud services Business Support and Training: Ensure end-user support, troubleshooting, and training on service features and best practices is in place for the user population. Create and maintain documentation, FAQs, and self-help resources. Foster a community of service enthusiasts within the organization. Vendor Management: Liaise with Microsoft or other vendors regarding licensing, support, and feature requests. Technical Expertise : A strong understanding of data governance and security principles is essential. The role may require working with cross-functional teams, balancing competing priorities, and cooperating across teams and with various stakeholders Customer Service : Strong relationship management and customer service skills are crucial. The role involves providing support to end users, which requires excellent communication and training skills to help users understand and effectively use M365 services Risk Assessment : Being part of risk assessment processes, to ensure that key risks identified are within appetite and that any material changes to functionality align with the intended use of such tools Training and Enablement : Participating in training opportunities, to stay updated on the latest features and best practices for service delivery Collaboration : Engaging with cross-functional teams, including collaboration with top collaborators, managers, and other stakeholders, to ensure the smooth operation and continuous improvement of M365 services. What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? At least five years of technical experience in the IT industry L3 Operational end user and infrastructure support and troubleshooting services for M365 services Solid knowledge of the Microsoft Cloud ecosystem (Microsoft 365) Demonstrated high level experience in M365 services administration is essential. Proven experience in managing M365 services and associated tools. Experience with monitoring and optimization of M365 services. Knowledge of Microsoft collaboration tools and DevOps practices Microsoft certification (e.g. Microsoft Certified: Data Analyst Associate) preferred. Excellent communication and training skills. What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together. As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion. Hear from some of our people and their experiences working with us. How do I apply? Start here. Just click on the APPLY or APPLY NOW button. At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisitionwestpac.com.au. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisitionwestpac.com.au