This is a 365 Consultant Engineer role with one of the leading companies in AU right now Westpac with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Westpac Job Description As an M365 Infrastructure Operations Specialist, you will be responsible for performing the end-to-end operations and support to the business for Microsoft 365 cloud and on prem services. You will be responsible for the management of cloud-based services and some on premise services. You will be reporting into the Service Operations for Infrastructure & Operations Manager within the Workplace & Contact Centre group. Roles and Responsibilities: Service Administration: - Manage user access, licenses, and permissions within the M365 service portfolio. - Monitor service health, performance, and usage metrics. - Coordinate with IT teams for infrastructure maintenance and upgrades. - Infrastructure updates, patching for on prem services and administration of cloud services Business Support and Training: - Ensure end-user support, troubleshooting, and training on service features and best practices is in place for the user population. - Create and maintain documentation, FAQs, and self-help resources. - Foster a community of service enthusiasts within the organization. Vendor Management: - Liaise with Microsoft or other vendors regarding licensing, support, and feature requests. Technical Expertise: - A strong understanding of data governance and security principles is essential. The role may require working with cross-functional teams, balancing competing priorities, and cooperating across teams and with various stakeholders Customer Service: - Strong relationship management and customer service skills are crucial. The role involves providing support to end users, which requires excellent communication and training skills to help users understand and effectively use M365 services Risk Assessment: - Being part of risk assessment processes, to ensure that key risks identified are within appetite and that any material changes to functionality align with the intended use of such tools Training and Enablement: - Participating in training opportunities, to stay updated on the latest features and best practices for service delivery Collaboration: - Engaging with cross-functional teams, including collaboration with top collaborators, managers, and other stakeholders, to ensure the smooth operation and continuous improvement of M365 services. What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Westpac. ✅ Applying here is the first step in the hiring process for this role at Westpac. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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