Senior Cloud Support Engineer - SQL — Melbourne CBD, Melbourne

Expired

This is a Senior Cloud Support Engineer - SQL role with one of the leading companies in AU right now Snowflake with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Snowflake Snowflake’s Support team is expanding We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake’s product and engineering teams. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. AS A SENIOR CLOUD SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: - Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using the following methods of communication: email, web, and phone - Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations - Demonstrate good problem-solving skills and be process-oriented - Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues - Document known solutions to the internal and external knowledge base - Report well-documented bugs and feature requests arising from customer-submitted requests - Partner with engineering teams in prioritizing and resolving customer requests - Participate in a variety of Support initiatives - ​​Provide support coverage during holidays and weekends based on business needs OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE: - Bachelor’s. or Master’s degree in Computer Science or equivalent discipline - 5 years experience in a Technical Support environment or a similar technical function in a customer-facing role - Excellent writing and communication skills in English with attention to detail - Ability to work in a highly collaborative environment across global teams - Strong knowledge of at least one major RDBMS - In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions. - Proven experience with query lifecycle, profiles, and execution/explain plans. - Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement. - Advanced skills in interpreting SQL queries and execution workflow logic. - Proven ability with rewriting joins for optimization while maintaining logical consistency. - Proficiency with JSON, XML, and other semi-structured data formats. - Experience with querying and transforming semi-structured data. - In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance. - Extensive experience with at least one major cloud service provider - Advanced understanding of cloud services, architecture, and best practices. - Proficient in database patch and release management. - Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats) - Experience with designing and implementing high availability and disaster recovery plans. NICE TO HAVE: - Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases. - Database migration and ETL experience - Ability to monitor and optimize cloud spending using cost management tools and strategies. - Knowledge of distributed computing principles and frameworks (e.g., Hadoop, Spark). If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Snowflake. ✅ Applying here is the first step in the hiring process for this role at Snowflake. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.