Unified Communications Engineer — Canberra Region, Australian Capital Territory

Expired

Did you know? The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT. Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia. We recognise your contribution to our workforce and offer generous remuneration and conditions including: Six weeks (30 days) of paid annual leave per year additional paid Christmas stand down 4 extra mandatory leave rest days per year 18 days of paid personal leave per year Generous superannuation of 15.4% 18 weeks of paid maternity leave an additional 36 weeks of maternity leave without pay Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement Flexible and hybrid working arrangement that provides work/life balance Health & wellbeing services - with a focus on early intervention, education and prevention Access to ongoing training and professional development opportunities The key duties of the position include Chief Information Officer (CIO) Command provides critical voice and video communications to both operational and corporate facilities. Applications are sought from suitable applicants wishing to be considered for the role of Unified Communications Engineer - Unified Communications Team - CIO Command. As a Unified Communications Engineer, you will assist CIO in maintaining the AFP's unified communications environment, including all critical systems. The position requires a combination of technical knowledge and relationship skills as it will be your responsibility to efficiently support day-to-day voice and video communications. As a Team Member in the AFP, you will be required to contribute to the achievement of outcomes in accordance with regulatory frameworks, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below. What will you do? As a Unified Communications Engineer you will be responsible for implementing, supporting and maintaining the AFP's unified communications environment for operational and corporate users. You will work with customers and cross-functional teams to understand their business requirements, provide technical guidance, and deliver solutions that meets their needs. Considered planning, service improvement, incident response and ongoing BAU support will form part of this role, supporting a wide variety of customers who are seeking first line support and technical assistance. Successful applicants will have: Experience in unified communication systems and workplace collaboration technologies Excellent customer service skills to work with both internal customers and external vendors Provide on-site or remote client support & troubleshooting Ability to adapt to varying situations and remain focused, friendly, and calm when dealing with customers Willingness to work flexible hours as required Strong organisation skills, attention to detail and the ability to multi-task Effective communication and problem-solving skills