Senior Field Service Engineer — Banksmeadow, Botany Bay Area

Expired

Job Description This is a senior level field service engineering position, primarily responsible for traveling to customer sites, which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements. Duties and Responsibilities: Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres Proactively completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) Replacing belts, rollers, motors and other mechanical components within X-ray equipment Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts Leading installation of new equipment at customer sites, working collaboratively alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders Completing field service related documentation and reports Completing technical, safety, compliance and other job related trainings, online and in-person Maintaining a clean/tidy work station and work environment Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system Joining and leading regular internal team meetings and safety briefings Ensuring that tools and testing equipment is maintained and calibrated Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers Analysing field service data trends and recommending process and equipment improvements Leading continuous improvement projects and initiatives Providing training and support to new joiners and the wider field service team Leading safe-work practices and ensuring the safety of the wider field service team Reporting and escalating day-to-day issues and recommending solutions to management team members Monitoring the day-to-day activities and performance of field service team members and providing feedback to the management team Developing technical guides and sharing technical best-practices with the wider service team Acting as a key point of contact for technical and customer escalations Assisting with supervisory and management responsibilities from time to time as required Acting as a key point of contact to support queries and requests for information from other functions and the management team Other duties as required