About Energy Bay Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures and Skip Capital. As an Operations & Performance Engineer, you'll play a vital role in ensuring the optimal performance and longevity of various electrical assets, with a focus on Commercial & Industrial (C&I) Photovoltaic (PV) systems and Battery Energy Storage Systems (BESS) infrastructure. Your responsibilities will include conducting desktop analyses of site performance, coordinating maintenance activities, managing procurement, and facilitating warranty replacements. Your expertise in remote troubleshooting and reporting will be essential in maintaining operational efficiency and transparency To learn more about Energy Bay, please visit energybay.com.au Energy Bay Culture Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long-term focus on execution and the highest standards of delivery. Our Vision: Generating Change Our Mission: Your Partner in Delivering Decentralised Net Zero Solutions Our values are Zero Harm | Enduring Solutions | Customer Driven | Trusted Partner As Operations & Performance Engineer you will Review performance metrics and track alarms and faults across all sites Ensure timely response and resolution to maintain operational efficiency Generate and manage site visit tickets for scheduled maintenance Prepare and distribute maintenance reports summarizing activities and outcomes Facilitate the integration of new sites into the Performance Dashboard and ensure seamless transition of data and monitoring processes Address site callouts promptly, including warranty replacements, to minimize downtime and disruptions Ensure effective resolution of reported faults Maintain detailed records of fault history and document all communication, observations, and decisions throughout the resolution process Document replacement order details for future reference and inventory management You will be successful in the role if you possess: Degree in Electrical Engineering Hands-on experience maintaining C&I PV systems and BESS infrastructure Solar Accreditation PVSyst and Procore experience Proficiency in remotely diagnosing and troubleshooting issues Strong skills in reporting and documentation Experience coordinating maintenance activities and managing procurement Excellent communication skills, both written and verbal Proficiency in Microsoft Office Suite Detail-oriented with strong organizational skills Well developed organisation skills Ability to work independently or as part of team You’ll love working here because: We’re a successful, fast-growing company with an entrepreneurial vibe We love to promote internally and offer development opportunities through training and coaching You get to work with a smart, experienced leadership team that are open to fresh ideas We believe in responsibility and reward you for taking initiative We are located in the CDB with stunning harbour views