Level 3 Systems Engineer — Taringa, Brisbane

Expired

Why This Role? This is more than just a Level 3 support role—this is your opportunity to become the go-to technical expert in a highly skilled team. If you love solving complex technical challenges, diving deep into troubleshooting, and being the escalation point for advanced infrastructure issues , this is the role for you. You’ll work across cutting-edge cloud and security technologies , providing high-level technical support while contributing to key IT initiatives. Your Role: Provide escalated Level 3 support , troubleshooting server, network, and infrastructure issues. Work on server-related incidents and hybrid sync challenges. Assist with network and firewall troubleshooting (Fortinet, Unifi, Cisco, Palo Alto preferred). Deploy and manage SentinelOne, Microsoft Defender, and Arctic Wolf security solutions . Participate in mini-projects such as Wi-Fi refresh, security audits, and system upgrades . Collaborate with service desk teams to improve technical knowledge and troubleshooting skills . Diagnose and resolve storage and backup issues (Veeam, S3, Azure, AWS). Technology Stack You’ll Work With: Operating Systems: Windows Server (2012-2021), Microsoft 365, Azure. Cloud & Virtualization: Azure, AWS, VMware. Networking & Security: Fortigate, Unifi, Aruba, Cisco, Palo Alto, SentinelOne, Arctic Wolf, Microsoft Defender. Storage & Backup: Veeam, S3 (Wasabi, AWS, Azure), on-prem SAN/NAS. Requirements Who You Are: A Troubleshooting Expert – You thrive on complex technical challenges and enjoy root cause analysis. MSP Experienced – You’ve worked in a fast-paced MSP environment handling diverse infrastructure. Security & Networking Savvy – You understand firewall configurations, endpoint security, and cloud security. Proactive & Self-Driven – You take ownership of issues and see them through to resolution. Customer-Focused – You can explain technical solutions in a way clients understand. Certifications Preferred – AZ-104, AZ-900, Microsoft M365, Fortinet, or similar. Benefits What’s in It for You? Be the expert – handle complex infrastructure and security issues that Level 1 & 2 can’t solve. Diverse technical challenges – work on server, security, cloud, and network troubleshooting . Hybrid flexibility – work from home 1-2 days per week. Competitive salary & benefits – get paid what you’re worth for your expertise. Career growth – opportunities to move into technical leadership or specialized project roles. The Growth Path: This role offers both technical mastery and career progression opportunities . You can specialize further in cloud, security, or networking , or step up into a Technical Lead role . If you love the challenge of complex troubleshooting and being the trusted technical expert, this role is for you . Apply now and be part of a highly skilled, fast-moving team delivering best-in-class IT solutions