Level 2 Engineer — Adelaide, Adelaide Region

Work with a dynamic and innovative IT team. Located in Adelaide, SA, offering flexible work arrangements. Opportunities for ongoing training and professional development. About Our Client Our client is a reputable Managed Security Services Provider (MSSP) delivering exceptional IT solutions to a diverse range of industries. With a strong focus on innovation and customer satisfaction, they are dedicated to empowering businesses with state-of-the-art technology and robust support services. About the Role This full-time position involves providing Level 2 technical support to end-users and ensuring the smooth operation of IT systems. The role requires a mix of remote and on-site assistance, along with collaboration on projects like system upgrades and new technology implementation. Must-Haves: 2–3 years of experience in IT support or help desk roles. Strong problem-solving and analytical skills. Excellent communication and customer service abilities. A current driver’s license. Role and Responsibilities Deliver remote and on-site technical support to end-users. Diagnose and resolve hardware and software issues. Escalate complex problems to appropriate teams for resolution. Document support activities and maintain detailed records. Identify and implement improvements to IT support processes. Participate in projects, including system upgrades and technology rollouts. Skills and Experience Solid understanding of operating systems, software applications, and hardware components. Proficiency in using remote support tools and ticketing systems. Industry certifications (e.g., ITIL, CompTIA A) are highly desirable. Familiarity with IT support tools and processes. What is on Offer Flexible work arrangements, including remote and in-office options. A supportive and inclusive team environment. Opportunities for career advancement and skill development. How to Apply ATTENTION Please apply ONLY through our website. Do not apply for this job through any other platform. If you are on our website : Use the “Apply Now” button below. If not : Visit our website to apply or use the provided link: https://portal.appetencyrecruitment.com.au/J-qpwwyp/it-infrastructure-jobs/level-2-engineer-adelaide.php Other Information Alternative Titles : IT Support Technician Service Desk Specialist IT Systems Administrator Keywords : ITSupport HelpDesk AdelaideJobs