Senior Systems Engineer — Ashford, West Torrens Area

Expired

Senior Systems Engineer Enhance your career and play an integral role as a Senior Systems Engineer operating without our Annuity Services department. Provide senior level support over our supported technology stack and collaborate with internal and external clients working with an employer who genuinely values the growth and wellbeing of their team. What We Do: Subnet is a South Australian owned and managed IT company, partnering with organisations to provide a vast range of technology solutions. Subnet have been a trusted IT partner for organisations for over 20 years, providing services to over 300 customers across South Australia. Subnet does not believe in a “one-size-fits-all” solution. We take the time to thoroughly investigate each customer’s needs, design a bespoke plan and equip them with the support they need to protect what is most important to them. Customers and their employees can rest easy knowing our fully qualified team of helpdesk operators, systems engineers, solutions architects, and business development professionals are standing by, ready to help. Subnet provides a point of difference and can leverage our experienced staff, relationships with vendors and partners in the ICT industry. Why Work at Subnet? Subnet fosters an inclusive and supportive team environment, coupled with an employee benefits program that delivers real value for our staff. Our benefits program includes but is not limited to: We’ll give you a budget to buy your own tech to use for your role. You can choose a side benefit for even more tech, extra super, extra leave and others. Hybrid Work from home and an open approach to flexibility is supported. We plan and budget training for you, pay for it and support study time. We employ a “Dress for Your Day” policy and give you a budget to buy clothing and accessories. You will receive gift-store points to spend on your birthday, work anniversary and winning any of our monthly peer recognition awards. An onsite gym with shower, free parking and an office location within walking distance of cafés and shops. We have a strong emphasis on a positive company culture, our employees’ wellbeing and aligning to core company values while allowing all staff regular opportunities for guidance, open discussion, and feedback. About the Role: Based in Forestville in Adelaide, this is an opportunity to make a big impact working for a successful, market leading IT Service Provider. This role maintains a focus working on overcoming general I.T. issues, facilitate change and providing solutions for our managed clients. As it is a generalist support role, it will require knowledge of and ability to fault-find over our core supported technology stack. You will work with a collaborative team of professionals. This position operates within the annuity department of our Services Team to provide excellent customer service in a variety of IT requirements, from general support through to opportunities for consulting over all the technologies Subnet employs for solutions. What you’ll be doing: Creation and support of a wide range of general I.T solutions over Subnets client base. Troubleshoot and problem-solve technical faults over our supported technology stack to identify and diagnose issues logically by either telephone, email, chat, script, remote login or onsite where applicable. Act as an internal escalation point within the Services Annuity Team. Provide an excellent level of customer service to our internal and external customers by providing the appropriate support response, friendly communication and technical knowledge. Contribute to the implementation, maintenance and enhancement of client infrastructure environments. Prioritise and manage workload efficiently, effectively, working autonomously and as a part of a team ensuring SLA’s, KPIs and CSAT targets are met. Train and mentor junior staff via service ticket escalation and in-house training sessions. Maintaining documentation. Maintain a working knowledge of emerging information technologies, specifically those utilised in the Managed Services space. What you’ll bring to us: This generalist role requires previous experience implementing, fault-finding and supporting a range of technologies commonly used in client environments including Microsoft 365 including Exchange Online, Teams and SharePoint, Microsoft Azure, Microsoft Intune including Autopilot, Citrix Virtual Apps/Desktop/PVS/ShareFile, Windows Server, Entra ID /AD, Enterprise Server hardware, backup storage and virtualisation technologies (Lenovo/IBM, HPe, VMWare, Hyper-V, Veeam etc). Wired/Wireless networks and Next Gen Firewalls (Fortinet, Aruba, Cisco etc) as well as Cyber security tools and frameworks. Demonstrated experience providing all levels of general support for peers and clients in proactive and reactive environments. Strong ability to quickly identify and diagnose issues logically in a short time frame with excellent problem solving and technical troubleshooting skills. Superior interpersonal skills particularly around client management and the ability to take ownership of client issues. Positive attitude and a willingness to develop your technical skills to progress your professional career. A demonstrated attitude of ownership and accountability. Previous experience working for an MSP is highly desirable. If you are looking for an opportunity to make a difference with a company who invests in their people and you want to further grow and enhance your technical skills, then this role is perfect for you, and we’d love to have you on the team Subnet are committed to fostering an inclusive workplace where individuals of all backgrounds are welcomed, valued, and supported. We encourage and invite applications from candidates who share our dedication to diversity and are eager to contribute their talents to our team. Please submit your application including a cover letter that briefly but clearly highlights why you are a good fit for this role. in line with the requirements as well as a copy of your resume including 2 work related references. For more information, questions, and position descriptions, please contact hrsubnet.net.au