Field Service Engineer, Biosciences NSW — Macquarie Park, Ryde Area

Job Description Summary A unique opportunity for a Field Service Engineer, Biosciences to join our team in Sydney and work with some of Australia's leading research institutes. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We are seeking an experienced Field Service Engineer, Life Sciences to join our team in Sydney, NSW. Job Description Summary Your primary objective is to deliver on-site support to our key customers across NSW, including leading research institutes, universities, and diagnostics pathology laboratories. This role encompasses the installation and commissioning of projects, fault diagnosis and repair, as well as general maintenance within our Diagnostics and Biosciences portfolio. Additionally, you will provide troubleshooting support via phone when applicable. Responsibilities: - Effect instrument installations, commissioning and customer training on instrument maintenance - Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner - Maintain accurate service records through diligent and timely use of service reports and the customer database - Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities - Effect tight control of the service parts movements and usage allocated to your responsibility - Assess and report on product performance, faults and make recommendations for improvement - Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models - Provide customers with quotations for instrument repairs - Discuss service requirements with customers and look for opportunities to sell service contracts - Adhere to the requirements of the Quality Management System as maintained by BD Australia. - Participate in on-call roster. Knowledge and Experience: - Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering is highly regarded - A minimum of five years' experience in Life Science, Diagnostic instrumentation or Flow Cytometery instrumentation service required - Experience in laboratory automation is highly advantageous - Work with precision and finesse as the equipment and tools used are high-spec - Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel - Understanding of diagnostic laboratory and research institute workflows a definite bonus - Component knowledge level of computer hardware and software familiarity and data management ability required - IT infrastructure, computer networking ability with proven experience mandatory - Ability to perform Applications & Operating Systems configurations, updates and upgrades. Click on apply if this sounds like you Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: https://bd.com/careers Required Skills Optional Skills . Primary Work Location AUS Sydney - North Ryde Additional Locations Work Shift Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.