NOC Engineer — Sydney CBD, Sydney

SYSTRA is a global engineering consultancy that provides services across transportation, technology, and security sectors. With more than 10,000 professional employees, our engineering capabilities ensure we deliver world-class, safe and sustainable solutions to projects around the world. When you join SYSTRA ANZ you can expect to be part of a connected, passionate team that are motivated to find innovative solutions. SYSTRA ANZ is committed to fostering a diverse and inclusive workplace that values difference. We provide a collaborative environment, supporting our employees to achieve career goals and maximise their potential. The Opportunity: As the NOC Engineer you will be responsible for Level 1 management of incidents and faults within the network in Sydney Trains Rail Operations Center. The NOC Engineer shall work with the client and SYSTRA subject matter experts to ensure contracted KPIs are met each month and coordinate daily maintenance activities to ensure availability of the network. The role is shift-based working (24/7/365) with occasional office and training days. The role will be primarily based in the Sydney Trains Rail Operations Center (ROC) in Alexandria NSW, with office days in North Sydney. Key Responsibilities: Proficient in cellular network NMS tools. Proficient in SAP Asset Management and Service Cloud. Respond promptly to incidents and meet contracted performance KPIs. Actively manage resolution of all faults within contracted SLAs. Perform preventative maintenance tasks and manage routine maintenance. Conduct audits of system backups and system health checks. Required Qualifications: Minimum 5 years’ experience in a cellular network NOC and a customer support role. GSM (2G) experience preferred. Knowledge of Huawei and Nokia RAN, core, and transmission equipment in 2G/4G/5G cellular networks. Knowledge of network logfile, call trace, and event analysis. Knowledge of Huawei BTS equipment, network statistics, and configuration. Knowledge of cybersecurity in telecommunications networks. Knowledge of GSM-R railway telecommunications systems and network equipment vendors. Knowledge of Nokia virtualized network solutions. Benefits of working at SYSTRA: SYSTRA ANZ offers a range of benefits to our employees. We provide ongoing opportunities for professional development, including support to obtain Chartership status, and continuous learning and development programs. Additionally, we cover the cost of professional memberships and subscriptions. We understand the importance of work-life balance and offer flexible working options, as well as paid parental leave. Our workplace culture values diversity and inclusivity, and we are proud to be Work 180 endorsed. We also offer generous employee referral incentives to reward and recognize our employees. At SYSTRA ANZ we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds. Application Process: When you click "Apply," you will be redirected to our careers website to complete your application. As part of the process, you will be required to review and acknowledge our privacy declaration before proceeding to submit your application. Our values are centered around Connected Teams, Excellence and Bold Leadership