Technical Service Engineer — Sydney, Sydney Region

One of our clients—a leading medical device company—is currently recruiting a Technical Service Engineer on a permanent basis. This is a newly created role, established to provide dedicated support to customers across Australia and New Zealand. Reporting to the Director, you will serve as the first point of contact for technical issues. Your responsibilities will include day-to-day troubleshooting, complaint resolution and handling. This position involves a mix of remote and on-site support, with regular fortnightly travel across Australia, particularly to Melbourne, and occasional trips to other states and New Zealand. Your key responsibilities will include: Acting as the primary technical contact for customers Providing end-to-end support, including technical troubleshooting, complaint handling, and coordination of replacements Conducting regular on-site visits across NSW, with fortnightly travel to Melbourne and occasional interstate and New Zealand trips Maintaining an active log of open customer events, ensuring consistent follow-up and timely resolution Supporting legacy device issues and assisting with the gradual transition from the previous therapy portfolio Building strong relationships with customers, offering responsive and personable service both over the phone and in person Collaborating with internal teams, including Product Quality and Pharmacovigilance This is a rare opportunity to join a company in an exciting period of growth, where your technical expertise and customer-focused approach will play a key role in their ongoing success. To be considered for this role, you will ideally have: A Degree in Engineering or IT. A Previous experience working as field service engineer for a medical device company Willingness and flexibility to travel regularly, particularly interstate A technical mindset and excellent communication skills, with the ability to translate complex technical issues into clear, customer-friendly language. Strong organisational skills and the ability to manage multiple priorities, especially in a complaint-handling contex A collaborative attitude and the ability to work well within cross-functional teams A proactive approach and a can-do attitude If you are interested in this opportunity, please submit your application via the job board. For any questions about the role, feel free to contact me directly via email at gbitodionqrecruitment.com.au .